Privacy Policy

This Privacy Policy describes how Norrfjall ("we", "us" or "our") collects, uses, stores and shares your personal information when you visit, use our services, or make a purchase from norrfjall.co (the "Site").

We are committed to protecting your privacy and handling personal information responsibly and, where applicable, in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device and how you interact with the Site. This may include information about:

• Your web browser

• IP address

• Time zone

• Device type

• Cookies installed on your device

• Pages or products you view

• Websites or search terms that referred you to the Site

• How you browse and interact with the Site

We refer to this information as "Device Information."

We collect Device Information using technologies including:

Cookies: Small data files placed on your device or computer that may contain a unique identifier. You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Site.

Log files: These track actions occurring on the Site and may collect information including your IP address, browser type, internet service provider, referring and exit pages, and date and time stamps.

Pixels, tags and similar technologies: Electronic technologies used to record information about how you browse and interact with the Site and our marketing.

When you make or attempt to make a purchase through the Site, we may collect certain information from you, including:

• Your name

• Billing address

• Shipping address

• Email address

• Phone number

• Order details

• Payment-related information

Payment information is generally processed securely by our payment service providers. We do not necessarily receive or store your complete credit or debit card details.

We refer to this information as "Order Information."

When we refer to "Personal Information" in this Privacy Policy, we mean both Device Information and Order Information, together with any other information that identifies or can reasonably identify you.

How We Use Your Personal Information

We use the Order Information we collect primarily to fulfil orders placed through the Site. This may include:

• Processing payments

• Arranging shipping and delivery

• Providing invoices, receipts and order confirmations

• Communicating with you about your order

• Providing customer service

• Managing returns, refunds and other requests

• Screening orders for potential fraud or security risks

We may also use your Personal Information to:

• Communicate with you

• Improve our products and services

• Improve and optimise the Site

• Analyse how customers use and interact with the Site

• Measure the effectiveness of our advertising and marketing campaigns

• Prevent fraud, misuse and security incidents

• Comply with applicable laws and legal obligations

• Provide marketing communications where permitted by law

Where permitted, we may use your Personal Information to send you information about products, promotions or services that may be relevant to you.

You can unsubscribe from marketing emails at any time by using the unsubscribe link provided in the communication or by contacting us at contact@norrfjall.co.

Sharing Your Personal Information

We may share Personal Information with trusted third parties that help us operate our business and provide our services.

These may include:

• Ecommerce and website providers

• Payment processors

• Shipping and fulfilment providers

• Customer service providers

• Marketing and advertising platforms

• Analytics providers

• IT, hosting and security providers

• Professional advisers and service providers

For example, we use Shopify to operate our online store. You can learn more about how Shopify handles personal information at:

https://www.shopify.com/legal/privacy

We may also use services such as Google Analytics or similar analytics providers to understand how customers use the Site.

Google's privacy information is available at:

https://policies.google.com/privacy

Google Analytics opt-out tools are available at:

https://tools.google.com/dlpage/gaoptout

We may also disclose Personal Information where reasonably necessary to:

• Comply with applicable laws or regulations

• Respond to a lawful request, court order, subpoena or other legal process

• Protect our legal rights

• Protect the rights, property or safety of our customers or others

• Detect or investigate fraud, security issues or illegal activity

• Facilitate a business sale, merger, restructuring or transfer of assets

Overseas Disclosure of Personal Information

Some of our third-party service providers operate or store information outside Australia.

As a result, Personal Information may be processed, stored or accessed in countries outside Australia, including countries where our ecommerce, technology, payment, marketing and fulfilment providers operate.

This may include countries such as Canada and the United States, as well as other jurisdictions depending on the service providers used to process or fulfil your order.

Where Australian privacy laws apply to us, we take reasonable steps to ensure overseas disclosures of Personal Information are handled in accordance with applicable privacy requirements.

Behavioural and Personalised Advertising

We may use information about how you interact with the Site to provide advertising that is more relevant to you.

This may involve sharing certain information with advertising platforms such as Meta, Google or other advertising partners through cookies, pixels, tags or similar technologies.

These providers may use information about your visits to our Site and other websites or services to personalise advertising, measure advertising performance and provide analytics.

You can manage advertising preferences directly through the relevant advertising platforms.

For Meta advertising preferences:

https://www.facebook.com/adpreferences/

For Google advertising settings:

https://myadcenter.google.com/

You may also restrict cookies through your browser settings or through any cookie controls made available on the Site.

Direct Marketing

Where permitted by applicable law, we may use your Personal Information to send you marketing communications relating to our products, offers or services.

You may opt out of receiving direct marketing communications from us at any time by:

• Clicking the unsubscribe link in our marketing emails; or

• Contacting us at contact@norrfjall.co

We will take reasonable steps to action your request.

Opting out of marketing communications will not prevent us from sending transactional or service-related communications, such as order confirmations, delivery updates or important information relating to an existing order.

Cookies

We use cookies and similar technologies to operate the Site, remember preferences, understand how customers use the Site, improve our services and support advertising and analytics.

Some cookies are necessary for the Site to function properly, while others may be used for analytics, personalisation or advertising.

You can control cookies through your browser settings and, where available, through the cookie settings provided on the Site.

Disabling certain cookies may prevent parts of the Site from functioning correctly.

Do Not Track

Some web browsers offer a "Do Not Track" signal.

Because there is currently no universally accepted industry standard for responding to these signals, our Site may not automatically alter its data collection practices when a Do Not Track signal is received.

You can manage cookies and other tracking technologies using your browser settings or any privacy controls made available on the Site.

Your Privacy Rights

Depending on the privacy laws that apply to you and to us, you may have rights regarding your Personal Information.

These may include the right to:

• Request access to Personal Information we hold about you

• Request correction of inaccurate, incomplete or outdated Personal Information

• Ask questions about how your Personal Information is collected, used or disclosed

• Opt out of direct marketing communications

• Make a complaint about how we have handled your Personal Information

To make a privacy request, please contact us at:

contact@norrfjall.co

We may need to verify your identity before providing access to or making changes to Personal Information.

In some circumstances, applicable law may allow or require us to refuse a request. If this occurs, we will provide an explanation where required by law.

Privacy Complaints

If you believe we have not handled your Personal Information appropriately, please contact us at contact@norrfjall.co.

Please provide enough information for us to understand and investigate your concern.

We will review privacy complaints and respond within a reasonable period.

If Australian privacy law applies to the matter and you are not satisfied with our response, you may also be entitled to contact the Office of the Australian Information Commissioner (OAIC) for further information or to lodge a complaint.

Data Security

We take reasonable administrative, technical and organisational measures designed to protect Personal Information against loss, misuse, interference, unauthorised access, modification or disclosure.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

Data Retention

When you place an order through the Site, we may retain your Order Information and other relevant Personal Information for as long as reasonably necessary to:

• Fulfil and manage your order

• Provide customer service

• Maintain business and accounting records

• Resolve disputes

• Prevent fraud

• Comply with legal, tax and regulatory obligations

When Personal Information is no longer reasonably required, we may delete, destroy or de-identify it, subject to applicable legal requirements.

Children

The Site is not intended for individuals under the age of 18.

We do not knowingly collect Personal Information directly from children under 18 for the purpose of creating customer accounts or placing orders.

If you believe a child has provided us with Personal Information, please contact us at contact@norrfjall.co.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, technology, legal requirements or other operational reasons.

Any updated version will be published on norrfjall.co.

We encourage you to review this Privacy Policy periodically.

Contact Us

For more information about our privacy practices, to exercise a privacy right, ask a question or make a complaint, please contact us at:

Email: contact@norrfjall.co
Website: norrfjall.co